Privacy policy

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Privacy Policy

 


Last updated: 5 January 2026

 

 

 

1. Introduction

 


This Privacy Policy explains how The House of Soft Light (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from thehouseofsoftlight.com (the “Site”).


We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and relevant international privacy standards.

 

 

 

2. Contact

 


If you have questions, requests, or complaints about this policy, please contact us:


📧Email The House of Soft Light

📮396 398 Stanley Road, Bootle, L20 5AB

 

 

 

3. Collecting Personal Information

 


When you visit our Site, we collect certain information to process your order and improve your experience.


 

Device information

 

 

  • Purpose: to load the Site correctly and perform analytics to improve performance.

  • Source: collected automatically via cookies, log files, tags, or pixels.

  • Data collected: browser version, IP address, time zone, cookie data, pages viewed, search terms, and interaction with the Site.

 


 

Order information

 

 

  • Purpose: to fulfil orders, arrange delivery, issue invoices, communicate about your order, and screen for potential risk or fraud.

  • Source: collected directly from you at checkout.

  • Data collected: name, billing address, shipping address, payment information (processed securely via Shopify Payments or PayPal), email address, and phone number.

 


 

Customer-support information

 

 

  • Purpose: to respond to your enquiries and provide support.

  • Source: collected directly from you.

 

 

 

 

4. Custom Orders

 


When you request a bespoke or made-to-order lampshade, we may collect extra details (such as fabric choices, measurements, or design notes) solely to create and deliver your order. This information is used only for that purpose.

 

 

 

5. Minors

 


We do not knowingly collect personal information from children under 16. If you believe your child has provided us with personal data, please contact us to request deletion.

 

 

 

6. Sharing Personal Information

 


We share personal information only with trusted service providers that help us operate our business:

 

  • Shopify, which hosts our online store.

    Read Shopify’s Privacy Policy: https://www.shopify.com/legal/privacy

  • Payment processors such as Shopify Payments or PayPal.

  • Couriers and postal services (e.g., Royal Mail, UPS, FedEx) to deliver your order.

 


We may also disclose data where required by law.

We do not sell or share your personal information for advertising purposes.

 

 

 

7. Using Personal Information

 


We use your information to:

 

  • fulfill orders and provide products or services;

  • process payments and arrange shipping;

  • respond to inquiries;

  • maintain business records and meet legal obligations;

  • send service-related or marketing emails only if you’ve consented (unsubscribe anytime).

 

 

 

 

8. Lawful Bases for Processing

 


Under the UK and EU GDPR, we rely on:

 

  • Contract – to fulfill your purchase;

  • Consent – for marketing subscriptions;

  • Legal obligation – for accounting and tax purposes;

  • Legitimate interests – to improve services and prevent fraud.

 

 

 

 

9. Retention

 


We retain your data only as long as necessary to fulfill the purposes above or until you request deletion (subject to legal retention requirements).

 

 

 

10. Automatic Decision-Making

 


We do not use automated decision-making that has legal or significant effects on you.

Shopify may perform limited fraud-prevention checks (for example, temporary IP blacklists).

 

 

 

11. Your Rights (UK & EEA Customers)

 


You have the right to:

 

  • access, correct, or delete your personal data;

  • restrict or object to certain processing;

  • request data portability;

  • withdraw consent for marketing at any time.

 


To exercise these rights, email office@thehouseofsoftlight.com

If you’re unsatisfied with our response, contact the Information Commissioner’s Office (ICO):

https://ico.org.uk/make-a-complaint/

 

 

 

12. U.S. Customers

 


For customers in the United States, we collect and use personal information only to process and deliver orders, provide customer support, and maintain business records.

We do not sell or share U.S. customer data for marketing purposes.

All data is processed securely through Shopify’s systems:

https://www.shopify.com/legal/privacy

 

 

 

13. Cookies

 


We use cookies (small text files stored on your device) to enhance your browsing experience, remember preferences, and perform analytics.

Cookies help us, for example, to:

 

  • keep your shopping cart active,

  • remember currency and region settings, and

  • understand how visitors use our site.

 


You can manage or block cookies through your browser settings.

Learn more about cookies here: www.allaboutcookies.org

For Shopify’s current list of cookies, visit: https://www.shopify.com/legal/cookies

 

 

 

14. Do Not Track

 


Our Site does not alter data-collection practices when a “Do Not Track” signal is received from your browser.

 

 

 

15. Changes

 


We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

The most recent version will always appear on our website.

 

 

✅ Summary

 

  • We collect only what’s necessary to process your order.

  • We never sell your data.

  • You can contact us anytime to access or delete your information.

  • Your data is securely processed via Shopify.